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Buying 3D models
Buying 3D models
Finding the right product
Where can I search for 3D models?
How to filter search results?
Are these real, physical items?
How to know if the 3D model is printable?
What is an exchange format?
I could not find the model I need. What should I do?
See all 8 articles
Purchasing and downloading
What payment methods can I use for purchasing?
Why am I charged VAT / Sales tax?
The price is too high for me. Can I offer a lower price?
What do I get after the purchase?
How to purchase as a company?
How can I get an invoice?
See all 10 articles
Account & Security
What should I do if I don't get the confirmation email?
How can I know if I'm contacted by actual CGTrader employees?
How can I delete my account?
Technical support
Materials are missing
Textures are missing
Objects, parts, faces or elements are missing
Rig does not work
What does Low Poly, Rigged, PBR, UV mapping, Animated means?
Polygonal mesh vs. Solid (NURBS/Spline)
See all 10 articles
Business Accounts
What is a Business Account?
Business Wallet (Pre-paid credits)
Refunds
What should I do if I want a refund?
Refund policy
Why didn't I get a refund?
Creating a 3D project
How do I create a new 3D project?
What is the process of the project?
Can I get an invoice for the project?
What should I do if the designer is unresponsive?
What to do if I am not satisfied with the result?
Licenses and rights
Royalty Free License
Editorial License
What is the difference between Royalty Free and Editorial licenses?
What is a Custom License?
Do I get exclusive rights to use the 3D model after purchase?
How can I get exclusive rights to a product?
See all 7 articles
Loyalty Points
What are Loyalty Points?
How can I get Loyalty Points?
What is the Point Earn Rate?
How can I spend Loyalty Points?
Can I use Loyalty Points for 3D Projects or assets with negotiated prices?
