Why didn't I get a refund?

Our refund policy is designed to protect both the seller and the buyer, so it needs to be fair for both sides. We always issue a refund if the buyer did a mistake when buying (and did not download the files) or if there is anything wrong with the model (technical issues, missing or corrupted files, incorrect or confusing description), but we can't issue refunds if the model is working, matches the description and user has already downloaded the file.

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