In today's online environment, threats like spam, phishing, and fraud are becoming increasingly common and sophisticated. Your security is our priority at CGTrader, and we want to ensure you have the information needed to protect yourself. This article provides guidance on recognising and avoiding these potential threats.
Understanding Common Threats:
- Spam: Unwanted messages, often commercial or irrelevant.
- Phishing: Deceptive attempts to trick you into revealing sensitive information (like passwords or financial details) by impersonating a trustworthy source (e.g., claiming to be staff from CGTrader).
- Attachments: Can contain malicious scripts hidden in files or links, designed to harm your device or steal your data.
How to Recognize Potential Scams:
Be cautious if you encounter messages (including emails or direct messages via the CGTrader platform) with these signs:
- Unexpected Contact: Messages you weren't anticipating, especially those demanding immediate action. Remember, emails forwarded by our notification system simply relay user messages and aren't inherently verified by CGTrader.
- Generic Greetings: Be wary of messages starting with "Dear user" instead of your specific username.
- Urgency and Threats: Look out for alarming claims like "Your account is at risk!", "Immediate action required!", or requests to "Verify your account to accept a large order."
- Suspicious Links/Attachments: Always hover your mouse cursor over links (without clicking) to preview the actual web address. Be extremely careful with unexpected file attachments, especially from users claiming to offer large projects or free models.
How to Protect Yourself:
- Strong Passwords: Use unique, strong passwords for all your online accounts, including CGTrader.
- Verify Senders: If you receive an unusual message claiming to be from CGTrader support or staff, please do not reply directly. Instead, contact us through our official channels: use the support bot on our site, email us directly at support@cgtrader.com, or consult our Help Center at https://help.cgtrader.com/hc/en-us. You can learn how to identify genuine communication from our team here: https://help.cgtrader.com/hc/en-us/articles/4413046247441-How-can-I-know-if-I-m-contacted-by-actual-CGTrader-employees
- Don't Click Suspicious Links: If you are unsure about a link, it's best not to click it. Contact support@cgtrader.com if you need clarification.
- Be Cautious with Attachments: Never open unexpected attachments, especially if they seem too good to be true.
- Stay Informed: Keep yourself updated on the latest scam tactics.
What to Do If You Suspect You've Been Targeted:
- Don't Engage: Do not reply to the suspicious message or click any links or attachments within it.
- Report It: Please report the suspicious message or user to CGTrader support (support@cgtrader.com) immediately. If financial information was compromised, contact your bank as well.
- Scan Your Device: Run a full scan using reputable antivirus software.
- Change Passwords: If you clicked a link or entered information, change your passwords immediately, especially for your email, banking, and your CGTrader account.
- Monitor Your Accounts: Keep an eye on your CGTrader account and other financial accounts for any unauthorised activity.
Your vigilance is crucial in maintaining a secure online experience on CGTrader. If you ever feel uncertain about a message or request, be extra careful and verify with us before taking any action.
Stay alert, stay informed, and stay safe!