We take product quality related issues very seriously and are always determined in resolving them to satisfy customer expectations. If you found serious defects, please contact us at support@cgtrader.com.

Eligibility for a refund:

  • Request is submitted to support@cgtrader.com within 7 days after the purchase.
  • Product does not match its description/preview images in a significant manner
  • Crucial model parts, details, textures or files are missing
  • Model is mistaken for a physical/tangible object and the digital file has not been downloaded.

When requesting a refund, please, indicate purchase order number, the problem encountered, preferred type of refund (similar model from the same artist or a cash back refund).

After receiving a refund request, CGTrader commits to process the request within 3 business days.

In case of a refund, you are legally bound to destroy all copies of purchased product files without the right to keep or use them in the future.

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