Reasons might be various and several at the same time. Most popular ones are:

Unverified payment agreement

Always make sure that you filled in all the required information and provided specified documents. If everything is correct, you will see the following Verified ribbon in your payment agreement page:

No sales in a previous month(s)

Collected royalties will be paid until the 20th day of the following month. For example, royalties collected over January are paid until the 20th day of February.
More information about payment schedule can be found here: https://help.cgtrader.com/selling-3d-models/getting-paid/i-just-sold-my-model-when-will-i-get-paid

Payment was declined by Paypal

There are several error messages we usually receive while trying to make royalty payments:

  • Receiver's address is in a non-receivable country or a PayPal zero country
  • Receiving limit exceeded
  • Receiver's account is locked or inactive

Since none of these issues can be resolved by CGTrader, always make sure that your Paypal account is able to receive international payments and/or is set up correctly.

Payment was declined by Webmoney

The most popular error message via Webmoney is "Funds limit for the recipient’s purses has been exceeded". Always make sure that you have extended your purse's limits.

Payoneer account is not linked with the payment agreement

Please make sure that your Payoneer account was successfully linked with the payment agreement on CGTrader. Once linked, you will see the following message:

If none of these reasons apply to you or you have any questions, please contact CGTrader Support via live chat or email support@cgtrader.com

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