We take product quality related issues very seriously and are always determined in resolving them to satisfy customer expectations. If you found serious defects, please contact us at firstname.lastname@example.org.
Eligibility for a refund:
- Request is submitted to email@example.com within 7 days after the purchase.
- Product does not match its description/preview images in a significant manner
- Crucial model parts, details, textures or files are missing
- Model is mistaken for a physical/tangible object and the digital file has not been downloaded.
When requesting a refund, please, indicate purchase order number, the problem encountered, preferred type of refund (similar model from the same artist or a cash back refund).
After receiving a refund request, CGTrader commits to process the request within 3 business days.
In case of a refund, you are legally bound to destroy all copies of purchased product files without the right to keep or use them in the future.